1) No call centres
All our calls are answered by UK based, on-site staff that are fully trained to understand your enquiry. So whether you need general advice or urgent assistance, you can be sure that we will be able to deal effectively with your call.
2) Personal service
You’re never just a reference number at C&M. We’re proud to be traditional in the way we address and work with our customers. You can always expect polite and experienced staff that will give you a personal service every time. (Please note that this includes visits where appropriate, which will only be done by the company directors / owners.)
3) Independent, professional advice
We are independent insurance brokers. This means we are unaffiliated to any major insurance groups. All advice given by our staff is independent and carefully compared with all the leading companies, ensuring that you get the best unbiased and professional advice.
4) Stress-free claims handling
Making a claim is never easy. At C&M we won’t make the experience any more difficult than it needs to be. We’re here to handle your whole claim procedure from cradle to grave. Once your initial call is made you can relax in the knowledge that we have you covered and will take matters on from here.
5) Risk management guidance
We have years of experience in providing guidance on the main areas of risk managementfor businesses of all sizes. Many of the insurers we use provide risk management tools either at no charge or at discounted prices.
6) Bespoke insurance solutions
We understand that everyone has a different set of circumstances, so our primary aim is to make sure we provide a solution that’s right for you. We don’t stick to rigid price plans or packages, but instead can provide you with a fully bespoke insurance package that is designed and built to give you the right cover at the right time.
7) Decades of experience
Our team has decades of combined experience in customer care and insurance services, so you can be confident when dealing with us.